Frequently Asked Questions

At EmpireCars, we offer an extensive selection of over 1,000 high-quality used Japanese vehicles. You can easily find your perfect car through our advanced search system:

• Search by maker (Toyota, Honda, Nissan, etc.)
• Filter by category (Sedan, SUV, Truck, etc.)
• Search by specific model name
• Use our advanced filters for year, mileage, price range, and more

All our vehicles undergo rigorous 150-point inspections and come with detailed condition reports.

If you can't find a specific vehicle in our current stock:

1. Contact our vehicle sourcing specialists with your requirements
2. We'll search Japanese auctions and dealer networks for matching vehicles
3. You'll receive daily updates with vehicles matching your criteria
4. We can bid on your behalf at Japanese auto auctions

This service is completely free - you only pay when we successfully procure a vehicle for you.

The Final Destination refers to the port where your vehicle will be delivered. This is typically:

• The nearest major port to your location
• The port you specify during the ordering process
• The port where you'll complete customs clearance and take delivery

We ship to all major international ports worldwide. If you're unsure which port to choose, our shipping specialists can recommend the most cost-effective option based on your location.

Ordering your vehicle from EmpireCars is simple:

1. Select your vehicle from our stock or through our sourcing service
2. Request a quote including all costs (vehicle price, shipping, insurance, etc.)
3. Make payment via one of our secure payment methods
4. We handle all export documentation and shipping arrangements
5. Track your vehicle until it arrives at your chosen port

Our sales team will guide you through every step of the process.

These are international shipping terms:

We can provide both options - our team will advise which is better for your situation.

Your port of discharge is where your vehicle will arrive in your country. To determine the best port:

• Check our list of frequently served ports worldwide
• Contact your local customs broker for advice
• Consider proximity to your location and available transport options
• Review port handling fees which vary by location

If you're unsure, provide us with your city/region and we'll recommend the most suitable port options.

We accept various secure payment methods:

Note: Payment must clear before we can process shipping documents.

You will receive a complete set of export documents including:

• Bill of Lading (original and copies)
• Commercial Invoice with vehicle details and price
• Export Certificate (Japanese export approval)
• Marine Insurance Certificate (if purchased through us)
• Vehicle Inspection Report (150-point checklist)
• Original De-registration Documents from Japan
• Certificate of Origin

All documents are prepared in English unless otherwise requested.

Document processing timeline:

We provide scanned copies immediately via email, with originals sent by DHL (3-5 business days worldwide).

We make document tracking easy:

1. You'll receive a DHL tracking number via email
2. Track directly on DHL's website
3. Receive SMS updates if you provide a mobile number
4. Our team monitors all shipments and will alert you to any delays

Important: Original documents are required for customs clearance. Notify us immediately if there are any delivery issues.

Shipping information is provided in stages:

Our standard marine insurance covers:

Coverage is from port-to-port only. We recommend arranging local insurance before collecting your vehicle.

You have several options for receiving your vehicle:

We provide detailed port collection guides for all major destinations.

We offer comprehensive spare parts support:

• Genuine parts sourced directly from Japanese dealers
• Aftermarket parts from quality Japanese manufacturers
• Used parts from our network of dismantlers

To order parts:

1. Provide your vehicle chassis number (found on registration documents)
2. Specify the required parts
3. We'll provide availability and pricing within 24 hours

Parts are shipped worldwide via air or sea freight.

We offer various maintenance services in Japan before shipment:

We can also arrange for specific repairs or upgrades before shipping.

All our vehicles are graded according to Japanese auction standards:

Every vehicle includes:

• 150-point inspection report
• Interior/exterior photos
• Mechanical condition assessment
• Odometer verification